Support
Talk to a person
There is no support tier you can pay to reach, because there is only one tier: the people building the game.
Write to support@zizeeria.se. One address, read by the people building the game.
What to send where
Bug reports
From inside the game first: press F8, or Report a Bug in the game menu (see below). From outside it, tell us what you did, what happened and what you expected instead. A character name and a rough time in UTC lets us find the matching server logs, which is usually the difference between a fix and a guess.
Player reports
Harassment, cheating and exploits. Use whichever route is named at the top of this page, with the character's name and a rough time in UTC. Reports are read by a person.
Account questions
Account recovery and signing in. Nothing is for sale, so there is nothing to bill or refund. We will never ask for your password, and no message from us will ever contain a link asking you to enter it.
Data requests
Export or deletion of your personal data. You are entitled to both; a copy needs no reason, and an erasure is answered on the grounds the law lists. A request is answered within one month of us receiving it, and the top of this page says where that reaches us today.
Reporting a bug from the game
Press F8 in the world, or open the game menu with Escape and choose Report a Bug. Pick what kind of bug it is, say what happened, and send it. The report can carry a screenshot of the moment and the end of the game’s log, and you choose whether it does.
A report that cannot be sent straight away is kept on your PC and sent the next time you sign in, so you never have to write one twice.
Outside the game, use the route at the top of this page, or tell us on the Discord.