Support
Talk to a person
There is no support tier you can pay to reach, because there is only one tier: the people building the game.
Write to support@zizeeria.se. One address, read by the people building the game.
What to send where
Bug reports
Tell us what you did, what happened and what you expected instead. A character name and a rough time in UTC lets us find the matching server logs, which is usually the difference between a fix and a guess.
Player reports
Harassment, cheating and exploits. In-game reporting is the fastest route once the client exists; until then, use whichever route is named at the top of this page. Reports are read by a person.
Account and billing
Account recovery, purchases and refunds. We will never ask for your password, and no message from us will ever contain a link asking you to enter it.
Data requests
Export or deletion of your personal data. You are entitled to both; a copy needs no reason, and an erasure is answered on the grounds the law lists. A request is answered within one month of us receiving it, and the top of this page says where that reaches us today.