Support
Talk to a person
One address, read by the people who build the game. There is no support tier you can pay to reach, because there is only one tier.
What to send where
Bug reports
Tell us what you did, what happened and what you expected instead. A character name and a rough time in UTC lets us find the matching server logs, which is usually the difference between a fix and a guess.
Player reports
Harassment, cheating and exploits. In-game reporting is the fastest route once the client exists; until then, email works. Reports are read by a person.
Account and billing
Account recovery, purchases and refunds. We will never ask for your password, and no message from us will ever contain a link asking you to enter it.
Data requests
Export or deletion of your personal data. You are entitled to both, and neither requires a reason. Requests are answered within one month.